Exchange Policy
Effective Date: July 22, 2026
HAYAMIRA (owned and operated by IZZARIYA) is committed to providing high-quality Arabic modest wear. In order to keep prices accessible and maintain sanitary standards for clothing items, we operate under a strict Exchange-Only Policy.
1. No Refund Policy
Please note that we **do not offer cash, store credit, or payment gateway refunds** under any circumstances. Once an order is processed, all transactions are final. We only offer replacement and exchange options for eligible issues.
2. Eligibility for Exchange
Exchanges are permitted ONLY if:
- You receive a completely wrong product (e.g. wrong color or different design than ordered).
- The product delivered has a verified manufacturing defect or arrived damaged.
Non-eligible cases: Sizing preferences, change of mind, color tone expectations, minor loose threads, fit preferences, or items that show signs of wear, washing, alteration, or damage after delivery.
3. Timeframe for Requests
Any wrong item or defect MUST be reported to our support team within 24 hours of delivery. Requests raised after the 24-hour window will not be entertained.
4. How to Exchange
- Contact support on WhatsApp at 8160365127 within 24 hours of delivery.
- Provide your Order ID, along with clear photographs and videos showing the shipping label, product, and the defect.
- Our team will inspect the images/videos. If approved, we will provide instructions for return shipping or pickup.
- Ensure the item is unused, unwashed, and packed in its original packaging with tags intact.
- Once we receive and verify the returned item, your replacement will be dispatched.